Returns & Refunds
Our return and refund policy is designed to ensure your complete satisfaction.
Our Policy
Our return and refund policy is designed to ensure your complete satisfaction. We understand that sometimes a product may not meet your expectations, and we are here to help.
Naša politika zamjene i povrata je osmišljena da osigura vašu potpunu zadovoljnost. Razumijemo da ponekad proizvod možda ne odgovara vašim očekivanjima, i zato smo ovdje da vam pomognemo.
Return Period
You have the right to return a product within 14 days of receipt, without giving any reason. The product must be returned in its original packaging and condition.
Imate pravo na povrat proizvoda u roku od 14 dana od dana primitka, bez objašnjenja razloga. Proizvod mora biti vraćen u originalnom pakiranju i stanju.
Return Process
- Contact us by email or phone to initiate a return.
- You will receive instructions for returning the product.
- The product must be sent back within 14 days.
- Once we receive and inspect the product, we will process your refund.
Kontaktirajte nas putem e-maila ili telefona da biste inicirali povrat. Dobit ćete upute za povrat proizvoda. Proizvod mora biti poslan natrag u roku od 14 dana. Nakon što primimo i pregledamo proizvod, izvršit ćemo povrat novca.
Return Shipping Costs
Return shipping costs are the responsibility of the buyer, except in cases where the product is defective or does not match the ordered item. In such cases, we cover the return shipping costs.
Troškovi povrata snosi kupac, osim u slučaju kada je proizvod neispravan ili ne odgovara naručenom. U takvim slučajevima, troškove povrata snosimo mi.
Refund
The refund will be processed within 14 days of receiving the returned product. The refund will be made using the same payment method you used at the time of purchase.
Povrat novca će biti izvršen u roku od 14 dana od dana kada primimo vraćeni proizvod. Povrat će biti izvršen na isti način plaćanja koji ste koristili prilikom kupnje.
Exceptions
The return policy does not apply to personalised products or products made to your specifications, hygiene products, or perishable goods.
Pravilo povrata ne vrijedi za personalizirane proizvode ili proizvode napravljene prema vašim specifikacijama. Također, ne vrijedi za higijenske proizvode ili proizvode koji se brzo kvare.
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Angelyze
vl. Anđelko Horvat